This privacy policy (“Policy”) describes how Citizen Watch Co., Ltd. and its affiliates and subsidiaries (collectively, “Citizen”, “we”, “our”, or “us”) collect, use, and disclose personal information about you through the Riiiver services (“Riiiver”), including through Riiiver-connected applications and devices and the Riiiver website, located at https://riiiver.com/en; how we use and protect this information; and your rights in relation to this information.

This Policy applies to all personal information we collect, use, and disclose about you. Personal information is information that identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with you or your household.

We collect personal information about you from a variety of sources. We collect information from you directly (e.g., when you contact us or create a Riiiver account), automatically, (e.g., data collected from cookies), and from other sources, including commercially available sources, such as public databases (where permitted by law).

We may be required by law to collect certain personal information about you or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfilment of these obligations.

Information we collect directly from you

The categories of information that we may collect, and have collected during the 12-month period prior to the effective date of this Policy, directly from you include the following:

•Identifiers, such as your name, postal address, telephone number, email address, account username and password, for third-party services you choose to connect to your account or other similar identifiers ;
•Protected characteristics, such as your gender, age, date of birth, nationality, or other protected classifications under applicable law ;
•Commercial information, such as purchase and browsing histories, information about your usage of our products and services (e.g., teams joined on Riiiver, language used on Riiiver), or other purchasing or consumption histories or tendencies, methods of payment, and bank or credit card numbers;
•Biometric information, such as historical heart rate or other biometric or health-related data;
•Audio, electronic, visual, thermal, olfactory, or similar information, such as photographs or voice recordings;
•Professional information, such as employer, salary, job title, job location, or business contact information;
•Other information, such as communications information that we collected from you when you participate in message boards or forums, respond to polls or surveys, write a review, or contact us with a question, comment, or request. (e.g. when you participate in message boards or forums, participate in polls or surveys, write a review or contact us with a question, comment or request); and
•Sensitive personal information, such as your account log-in information, combined with the password allowing access to your account.

Information we may automatically collect about you

We may collect, and have collected during the 12-month period prior to the effective date of this Policy, information about you automatically through the use of cookies and similar technologies. You may limit our ability to automatically collect certain types of information by adjusting the cookie settings on your web browsers or by adjusting your preferences within the Riiiver app. These categories of information include:

•Identifiers, such as unique device identifiers, online identifiers, IP address, or other persistent identifiers;
•Biometric information, such as your likeness, thumbprint for passwords, step counts, calories burned, SPO2, temperature, heart rate, sleep patterns, speed, blood pressure, or behavioral tendencies that may identify you;
•Geolocation data, such as your location and device location;
•Internet or other electronic network activity information, such as browsing history, search history, SMS and call history, device status and sensor data, or information regarding your interaction with any websites, applications, or devices associated with Riiiver; and
•Sensitive personal information, such as your precise location.

Additionally, we may draw inferences from any of your personal information to create a profile about you, which may reflect your preferences, characteristics, psychological trends, predispositions, behavior, abilities, and aptitudes.

Information we may collect from other sources

We may collect, and have collected during the 12-month period prior to the effective date of this Policy, information from other sources in order to more seamlessly provide you access to Riiiver and related services. In addition to the specific sources listed below, all of these types of information may also be collected from our affiliates or subsidiaries within the Citizen group of companies.

•Identifiers, such as online identifiers, IP address, other persistent identifiers, name, username, email address, may be collected from third-party cookie providers, social media platforms, or other companies that you choose to link to your Riiiver account ;
•Commercial information, such as methods of payment, and bank or credit card numbers may be collected from payment service providers;
•Biometric information, such as your likeness, thumbprint for passwords, step counts, calories burned, SPO2, temperature, heart rate, sleep patterns, speed, blood pressure, or behavioral tendencies that may identify you, from our partners;
•Geolocation data, such as your location and device location, may be collected from location providers; and
•Sensitive personal information, such as your account log-in information, combined with the password allowing access to your account, the contents of text messages from third-party service providers that you choose to link to your Riiiver account, and your precise location, may be collected from location providers.

We may use your personal information that we may collect or have collected for the following purposes:

•Identification and authentication: We use your identifiers to verify your identity when you access your Riiiver account and to ensure the security of your personal information;
•Operating Riiiver: We process your personal information to provide you with access to Riiiver, as you have requested;
•Improving Riiiver: We analyze information about how you use Riiiver to provide an improved experience for all Riiiver users, including product testing and site analytics;
•Communicating with you: We may use your personal information to communicate with you, for example if we are providing information about changes to the terms and conditions or if you contact us with questions;
•Marketing: We may use your personal information to build a profile about you and place you into particular marketing segments in order to understand your preferences better and to appropriately personalize the marketing messages we send to you. We may also use your identifiers to send you marketing communications about Riiiver and other products or services that may be of interest to you;
•Exercising our rights: We may use your personal information to exercise our legal rights where it is necessary to do so, for example to detect, prevent and respond to fraud claims, intellectual property infringement claims or violations of law or our terms and conditions;
•Complying with our obligations: We may process your personal information to, for example, carry out fraud prevention checks or comply with other legal or regulatory requirements, where this is explicitly required by law;
•Customizing your experience: When you use Riiiver, we may use your personal information to improve your Riiiver experience, such as by providing interactive or personalized elements to your Riiiver apps or devices, providing you with content based on your interests, and allowing you to communicate with other Riiiver users ; and
•Protecting against harm: We may use personal information as necessary to protect our systems or other individuals from potential harm.

We may aggregate or de-identify any information collected about you through your use of Riiiver or otherwise, and we may use that aggregated or de-identified information for any purpose.

We may retain your personal information until the information that we have collected is no longer necessary. The maximum retention period of our Cookies is two (2) years (For further details, please visit: https://riiiver.com/en/cookie-policy/).

We may disclose certain categories of your personal information by disclosing it to our service providers or affiliates. As used in this Policy, when we “disclose” your personal information, we do so only to achieve our own business purposes and do not do so in exchange for monetary or other consideration, or for the purpose of cross-context behavioral advertising.

Information we sell or share

We do not sell, and have not sold, your personal information, including the personal information of minors under 16 years of age, nor do we share (and we have not shared), such information with third parties for cross-context behavioral advertising, including the personal information of minors, during the 12-month period prior to the effective date of this Policy.

Information we disclose for our business purposes

We may disclose your personal information to the following parties for the following purposes:

•Service providers and business partners: We engage service providers, such as VELDT, Inc., and business partners to assist us with operating and providing you access to Riiiver. These service providers or business partners may perform marketing services, process secure payments, fulfill orders, optimize services, serve online behavioral advertising, send newsletters and marketing messages, support email and messaging services, and analyze information. Some of our service providers or business partners may engage their own service providers or business partners to further assist us. Unless otherwise specified, these companies will only use your personal information in the ways described in this Policy.
•Citizen group companies: Citizen has affiliates around the world, including Citizen Watch Company of America, Inc. Our affiliates work closely with each other to provide you access to Riiiver and other Citizen products and service from country to country. We may disclose your personal information to Citizen group companies for marketing purposes, security, optimization of products and services, and internal reporting. Unless otherwise specified, the Citizen group companies will only use your information in the ways described in this Policy.
•Where required by law: We may disclose your personal information to law enforcement agencies, courts, other government authorities or other third parties where we believe necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.
•In the context of a transaction: We may disclose your personal information to potential transaction partners, service providers, advisors, and other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell or transfer all or a portion of our assets or business.

Citizen will partner with Google, LLC and Adobe Inc. in order to process personal information collected through, and to otherwise operate, Riiiver. For example, we use Google Analytics to track and report our web traffic, and in turn certain personal information may be accessible to Google through this service. Please visit https://policies.google.com/technologies/partner-sites learn how Google collects and uses your personal information through its Google Analytics and Google Tag Manager services, and https://www.adobe.com/privacy/policies/adobe-fonts.html to learn how Adobe collects information about you through our use of Adobe Fonts.

The following categories of your personal information have been disclosed to these parties during the 12-month period prior to the effective date of this Policy:
•Identifiers;
•Protected characteristics;
•Commercial information;
•Biometric information;
•Geolocation data;
•Internet or other electronic network activity information;
•Audio, electronic, visual, thermal, olfactory, or similar information; and
•Professional information.

Third Party Services

Other than above, Citizen provides the option for you to connect your use of Riiiver to third party apps or services, or to other users of Riiiver. Where you agree that Citizen may provide your personal data to a third-party service provider or business partner in this manner, you should review each third party’s privacy policy in order to understand how the third party will use and disclose your personal information beyond the Riiiver platform.

We do not use or disclose your sensitive personal information for purposes other than those permitted by applicable law. In addition, we do not collect or use your sensitive personal information for the purpose of inferring characteristics about you.

Some users may have rights in relation to their personal information as conferred by local law. Below is a general description of the rights some users may hold. In the event you reside in such a jurisdiction and would like to exercise one of your rights, please contact us at [https://riiiver.com/en/contact/] or at [+1 (855)714-0673]. Please note that we may require additional information from you in order to honor your request.

•Right to access personal information: Users exercising this right may request access to the categories and specific pieces of their personal information we hold;

•Right to data portability: Users exercising this right may receive their personal information, when provided electronically, in a readily-useable format;

•Right to deletion: Users exercising this right can ask us to delete personal information of theirs from our servers. We may decline the request as permitted under applicable law;

•Right to correction: Users exercising this right can ask us to correct inaccurate personal information about them that we possess or maintain. We may decline the request as and if permitted by applicable law.

•Right to disclosure: Users exercising this right can receive additional information regarding the sources from which we collected information, the purposes we collect and disclose personal information, the information of theirs we hold, and the categories of parties to whom we disclose their information for our business purposes;

•Right to be free from discrimination: Users may freely exercise these rights without fear of being denied goods or services. We may, however, provide a different level of service or charge a different rate reasonably relating to the value of your data; and

•Right to erasure: Users under the age of 18 may ask us to remove content or personal information about them that have been posted to any Riiiver website or applications by emailing us at support@riiiver.com. Please note that your request does not ensure complete or comprehensive removal of the content or information as, for example, some of your content may have been reposted by another user.

If you submit a request relating to your personal information, we may take steps to verify your identity before addressing your requests.

To submit a request to exercise these rights if you have a Riiiver account, log into your account on the Riiiver website or through our app, go to [“Privacy and Settings”] in [account settings] and click on [“Privacy Rights”] and follow the instructions. You may be required to verify your request via your Riiiver account credentials or by other means. You can also call our toll-free number at (855)714-0673 to speak with one of our representatives.

If you are not a registered user of the Riiiver services and do not have Riiiver account credentials, please note we may have limited information about you. You may be required to verify your request, including by providing your name and the email that you believe we have collected about you. Please submit your request to support@riiiver.com. We will only use personal information provided in a verifiable user request to verify your identity or authority to make the request.

If you are submitting a request through an authorized agent, the authorized agent must provide us with your signed written permission stating that the agent is authorized to make the request on your behalf. We may also request that any authorized agents verify their identity and may reach out to you directly to confirm that you have provided the agent with your permission to submit the request on your behalf to the extent permitted by applicable law.

We implement reasonable security measures designed to safeguard the personal information we process through Riiiver. These measures are aimed at providing on-going integrity and confidentiality for your personal information. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information.

If you have questions about this Policy or our use of your personal information in relation to Riiiver, please contact us at https://riiiver.com/en/contact/.

We may modify or update this Policy from time to time. We encourage you to visit this Policy at least once per year to learn about any changes to the way we collect, use, or disclose your personal information. If we make any changes that materially change the ways we process or protect your information, we will provide additional notification of the changes.

Last Updated: December 26, 2024